Human Resources

Our Mission Statement
The overall mission of the Human Resources Department is to address the changing public workforce needs for the City of Waterloo by developing policies, programs, and services to attract, motivate, and retain a highly qualified, diverse and competent workforce, consistent with local, state, and federal laws, in order to provide government services to our citizens in the most effective and efficient manner possible.

Human Resources EEO Statement
It is the policy of the City of Waterloo to provide equal opportunity in employment to all employees and applicants based upon their personal capabilities and qualifications and without regard to race, creed, color, national origin, citizenship status, religion, age, sex (gender), pregnancy, mental or physical disability, military or veteran status, gender identity, sexual orientation, sex (wages), genetic information, familial status, or any other characteristic protected by applicable federal, state or local law. This policy relates to all employment decisions, including those in connection with recruitment, selection, hiring, training, transfer, promotion, compensation, benefits, termination, and all other terms and conditions of employment.

The Human Resources Department is responsible for:

  • personnel policy and procedures
  • employee files and electronic records
  • employee recruitment and selection
  • Civil Service administration and testing
  • labor relations, including negotiation of City union contracts, administration and interpretation of contract provisions, resolving employee grievances and overseeing disciplinary actions
  • administering the safety program and worker’s compensation
  • coordinating training and professional programs

The City of Waterloo employs more than 530 full and part time employees in over 180 job classifications that includes five union employee groups. The majority of these employees are hired through a state mandated Civil Service process with oversight provided by the Waterloo Civil Service Commission, a panel of three Waterloo citizens appointed by the Mayor.

The City of Waterloo places high emphasis on excellence, internal and external customer service, integrity, and the involvement of Waterloo citizens. The City takes pride in its dedicated, professional staff members who work hard every day to ensure optimum service delivery to the citizens of Waterloo.

The City of Waterloo values its employees and strives to provide a safe workplace that promotes professionalism, continuous improvement, and balance in the lives of its employees.

Please use the related links for the Human Resources Department to access information regarding job openings. Due to the varying requirements for different positions, we are only able to accept resumes for those jobs that are currently posted.

For applicants interested in seasonal employment with the Leisure Services Department, which includes forestry, Young Arena, parks, golf courses, and other related sports activities, a separate link is available for this purpose.

Your interest in the City of Waterloo and our services is deeply appreciated. We encourage you to contact us in the manner most convenient to you.

Contact Information
City Of Waterloo
715 Mulberry St.
Waterloo, Iowa 50703
Phone: (319) 291-4303
Fax: (319) 291-4569

Lance Dunn, Human Resources Director

Missy Gearhart, Assistant Human Resources Director

Nikki Fischels, HR Specialist

Kate Winston, Administrative Secretary